Support
Most problems are covered below. If yours is not, write to support@webglore.com and include your device model and Android version.
Frequently asked questions
The install failed with "App not installed". What now?
This usually means the package does not match your device – a wrong architecture split, or a version conflict with an app already installed. Uninstall the existing copy and try again, and make sure you are installing the complete archive rather than a single split APK.
Android is blocking the install.
Android requires permission to install apps from outside the Play Store. When prompted, allow "Install unknown apps" for OneTap Install. You can also grant it under Settings → Apps → Special app access → Install unknown apps.
What is the difference between APK, XAPK, APKS and APKM?
An APK is a single package. XAPK, APKS and APKM are archives that bundle a base APK together with configuration splits and sometimes extra data. All four are supported, and splits are installed together in one session.
Are my files uploaded anywhere?
No. Everything happens on your device. We never upload, copy or read the content of the files you select.
Why do I see ads, and can I remove them?
Ads keep the app free. You will see a banner and an occasional full-screen ad after an install completes. There is currently no paid ad-free version.
Where did my backup files go?
Backups are written to the folder shown in the Backup tab. If you cleared app storage or moved files with another tool, the app can no longer find them.
How do I delete my data?
See the data deletion page for the exact steps and what gets removed.
Still stuck?
E-mail support@webglore.com. To help us reproduce the problem, tell us the app name, your device model, your Android version, and what you did just before it went wrong.
For privacy requests use data deletion or write to privacy@webglore.com.